CRM(Customer Relationship Management) Module

Welcome to the CRM Module – The central hub for managing and nurturing all customer interactions within the Loan Management System. While the "Loan Detail List" provides comprehensive information about the loans themselves, the CRM Module shifts the focus to the individuals and entities behind those loans –  valued customers.

Loan Details

Page Overview

The "Loan Detail List" page provides a comprehensive view of all loan details. It includes a dashboard navigation, search and filter options, and a detailed table displaying various loan attributes.

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Using the Search and Filter Panel

The search and filter panel allows you to quickly find specific loan details by applying various criteria.

Available Filters:

Upload Contract No List

When click the Upload contract no list button, The "Update contract no list" popup window will appear in the center of the screen.contract no list.png

Loan Details Table

The table displays detailed information for each loan. You can view the following columns:

Add Loan Details

The "Customer Create" page is designed for entering new customer information into the system, potentially linking them to loan applications or existing loan records.

Customer Basic Information (ព័ត៌មានមូលដ្ឋានអតិថិជន)

This section captures essential administrative details for the customer.

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Basic Information Fields (ຂໍ້ມູນພື້ນຖານ)

This section contains crucial fields for setting up the customer record:

Customer Create: Customer Information (ព័ត៌មានអតិថិជន)

This section is dedicated to capturing detailed personal, demographic, and work-related information about the customer. It is crucial for building a comprehensive customer profile.

I. Search Customer in CRM (ស្វែងរកអតិថិជន)

Before entering new customer information, it's good practice to check if the customer already exists in the CRM.

Customer Information (ຂໍ້ມູນអតិថិជន)

This is the main section for entering new or updating existing customer data. Fields marked with an asterisk (*) are typically mandatory.

Property Details For Rent (ពត៌មានលម្អិតទ្រព្យសម្បត្តិសម្រាប់ជួល)

This is a critical section for loans or leases that involve a specific asset, most likely a vehicle, being rented out or used as collateral. Fields marked with an asterisk (*) are typically mandatory.

Loan Details Fields

Negotiations with customers (ການເຈລະຈາກັບລູກຄ້າ)

This section records the negotiation process and outcome with the customer.

Action Buttons (at the bottom of Customer Create)

Loan Details Edit

Here is the "Loan Details Edit" interface of the Loan Management System! This is the central hub for viewing, modifying, and managing all aspects of a specific loan and its associated customer. This form consolidates various information points, from customer demographics to property details and loan terms.

Many sections here mirror the data entry process you experienced when creating a new loan, ensuring a consistent user experience.

I. Navigating and Core Information (Familiar Sections)


II. Managing Negotiations and Related Information (Sections Specific/Expanded in Edit)

These sections are particularly relevant for reviewing ongoing relationships and historical data, or for adding details that evolve after initial creation.

Input Fields: You can add new negotiation entries using Negotiate date and Negotiate method dropdown, along with the rich text editor for Negotiations notes. This allows you to log follow-up discussions and changes.

Negotiation History Table: This crucial table below the input fields provides a chronological record of all past negotiations. You can review:

Action: (Likely icons for viewing or editing specific negotiation entries).
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Saving Your Changes

Car Makes

Page Overview

The "Car Make List" page provides a comprehensive view of all car makes managed within the system. It includes a dashboard navigation, search and filter options, and a detailed table displaying various car make attributes.

Screenshot 2025-07-07 151047.png

Using the Search and Filter Panel

The search and filter panel allows you to quickly find specific car makes by applying various criteria.

Available Filters:

Car Make Create

The "Car Make Create" page allows users to add new car make entries to the system. It provides input fields for essential car make information.

Creating a New Car Make

To create a new car make, fill in the following fields:

After filling in the required information, click the "Create Car Make" button. Upon successful creation, a popup message "car make created!" will appear, and the system will automatically navigate to the "Car Make List" page. If you wish to discard the entry, click the "Cancel" button.

Province

Page Overview

The "Province List" page provides a comprehensive view of all provinces managed within the system. It includes dashboard navigation, search and filter options, and a detailed table displaying various province attributes.

  • Action Buttons (Top Right):

    • + Create Province: Allows you to add new province entries.

  • Search and Filter Panel: Helps you narrow down the displayed list of provinces based on specific criteria.

  • Province Details Table: Displays the list of provinces with their respective information, including their ID and name.

Screenshot 2025-07-07 153942.png

Using the Search and Filter Panel

The search and filter panel allows you to quickly find specific provinces by applying various criteria.

Available Filters:

  • Province name: Enter a specific province name to find an exact match.

Province Create

The "Province Create" page allows users to add new province entries to the system. It provides input fields for essential province information.

Creating a New Province

To create a new province, fill in the following field:

After filling in the required information, click the "Create Province" button. Upon successful creation, a popup message "Province created!" will appear, and the system will automatically navigate to the "Province List" page. If you wish to discard the entry, click the "Cancel" button.

District

Page Overview

The "District List" page provides a comprehensive view of all districts managed within the system. It includes dashboard navigation, search and filter options, and a detailed table displaying various district attributes.

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Using the Search and Filter Panel

The search and filter panel allows you to quickly find specific districts by applying various criteria.

Available Filters:

District Create

The "District Create" page allows users to add new district entries to the system. It provides input fields for essential district information.

Creating a New District

To create a new district, fill in the following fields:

After filling in the required information, click the "Create District" button. Upon successful creation, a popup message "District created!" will appear, and the system will automatically navigate to the "District List" page. If you wish to discard the entry, click the "Cancel" button.

Village

Page Overview

The "Village List" page provides a comprehensive view of all villages managed within the system. It includes dashboard navigation, search and filter options, and a detailed table displaying various village attributes.

Screenshot 2025-07-07 155119.png

 

Using the Search and Filter Panel

The search and filter panel allows you to quickly find specific villages by applying various criteria.

Available Filters:

 

Village Create

The "Village Create" page allows users to add new village entries to the system. It provides input fields for essential village information.

 

Creating a New Village

To create a new village, fill in the following fields:

After filling in the required information, click the "Create Village" button. Upon successful creation, a popup message "Village created!" will appear, and the system will automatically navigate to the "Village List" page. If you wish to discard the entry, click the "Cancel" button.

Customer Types List

"Customer Types List New" page, which is designed to manage customer types, synchronize organizational structures, and view customer reports and details. The "Customer Types List New" page serves as a central hub for viewing customer data, filtering it by various organizational units, and accessing summary reports.

Action Buttons:

+ Add Loan Details (Top Right):

Sync organization structure:

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Search Filters 
New Customer Report Summary Details

This section provides a summary of new customer-related activities.

Total cases:

Rank of call:

Customer Details Table

This table displays individual customer records with various attributes.

Columns:

customer type table.png

Car Models

Page Overview

The "Car Model List" page provides a comprehensive view of all car models managed within the system. It includes dashboard navigation, search and filter options, and a detailed table displaying various car model attributes.

Screenshot 2025-07-07 152847.png

Using the Search and Filter Panel

The search and filter panel allows you to quickly find specific car models by applying various criteria.

Available Filters:

Car Model Create

The "Car Model Create" page allows users to add new car model entries to the system. It provides input fields for essential car model information.

Creating a New Car Model

To create a new car model, fill in the following fields:

After filling in the required information, click the "Create Car Model" button. Upon successful creation, a popup message "car model created!" will appear, and the system will automatically navigate to the "Car Model List" page. If you wish to discard the entry, click the "Cancel" button.