# KYC UPDATE
**What is KYC?**
**KYC (Know Your Customer) is a verification process to confirm your identity and address.**
**Why it's required:**
 Legal compliance with financial regulations
 Protect your account security
 Prevent fraud and identity theft
 Required for loan approvals
**When to update:**
 First time registration
 When documents expire
 When personal information changes
 When requested by LALCO
### KYC Update Process Overview
Quick 4-step verification:
Selfie - Upload your photo
ID Card - Upload identification document Document - Proof of address
Face Verify - Live face scan verification Progress tracker shows which step you're on.
Step 1: Upload Selfie
1. 1. 1. 1. 1. Tap "KYC Update" from Home page Quick Access
2. You'll see Step 1: Selfie screen
3. Tap green "Camera" button
4. Take a clear selfie photo
5. File status changes from "No file selected" to uploaded
6. Tap "Continue" to proceed###
###
### Step 2: Upload ID Card
1. Select your ID type by tapping checkbox:
a. National ID
b. Passport
c. Family Book
2. Upload Front Side:
a. Tap "Camera" button under "Front Side"
b. Take photo of front of your ID
c. Ensure entire card is visible
3. Upload Back Side:
a. Tap "Camera" button under "Back Side"
b. Take photo of back of your ID
c. Ensure entire card is visible
Tap "Continue" to proceed
Selfie Requirements:
 Face clearly visible and centered
 Good lighting (no shadows)
 No sunglasses, hats, or masks
Look directly at camera
 Plain background preferred
ID **Card Photo Tips:**
 All details must be clearly visible
 No glare, shadows, or reflections
 Entire card must fit within frame
 Photo should be clear and focused
 Lay card on flat, dark surface
**Document Requirements:**
Must be recent (within 3 months) Your name must match ID
Full address clearly visible
Not handwritten (printed documents only)
###
Step 3: Upload Proof of Address
1. You'll see "Step 3: Proof of Address" screen
2. Upload Document:
a. Tap "Camera" button to take photo, OR
b. Tap "File" button to upload PDF/JPG from device
3. Confirm accuracy:
a. Tick the checkbox: "I confirm the information is accurate"
b. Tap "Continue to Face Verification"
**Document Requirements:**
Must be recent (within 3 months) Your name must match ID
Full address clearly visible
Not handwritten (printed documents only)
### 
Step 4: Live Face Verification
** **
1. You'll see "Live Face Verification" screen with instructions
2. Read scanning instructions:
a. Position your face in the circle
b. Slowly move your head in a circular motion
c. Keep your face visible during the 3-second scan
3. Review preview:
a. Check selfie and ID document thumbnails at bottom
b. Tap "Reset" if you need to start over
c. Start verification:
d. Tap green "Start Live Face Verification" button
e. Camera will open automatically
4. During scanning:
a. Center your face in the circle on screen
b. Slowly rotate your head in circular motion
c. Follow on-screen prompts
d. Keep still when instructed
e. Wait for scan to complete (3 seconds)
5. Submit:
a. After successful scan, tap "Submit Verification" button
b. Wait for confirmation message
**Face Verification Tips:**
 Find good lighting (face camera toward light)
Remove glasses if possible
 Remove hat or head covering
 Ensure face is clearly visible
 Follow instructions carefully
 Stay still during scan
**After KYC Submission**
** **
** **
###  Processing Time:
 Verification typically takes 1-3 business days  You'll receive notification when approved
 Check Verification Status:
 Go to Profile section
 Look for KYC status indicator
###  If Verification is Rejected:
 You'll receive notification explaining reason
 Common reasons: blurry photos, incorrect documents, information mismatch
 Resubmit with correct documents  Follow instructions carefully
###  When to Update Again:
 When documents expire  If address changes
 If requested by LALCO
 At least every 2 years for compliance
**Important Notes:**
 All 4 steps must be completed
 Documents must be valid and current
 Information must match across all documents  Cannot skip any steps
 Keep documents ready before starting