# Login Process
**[](http://wiki.lalco.la/uploads/images/gallery/2026-01/7i4photo-1-2026-01-05-14-13-14.jpg)**
**Steps for login :**
1. **Enter phone number**
2. **Enter password / PIN**
3. **(Optional) Forgot pssword?**
4. **Tap Login/ Access account**
**Wrong Credentials : **
If the phone number or password/PIN is incorrect,
an error message will appear,
e.g.: “Incorrect phone number or password. Please try again.”
**Actions for the user:**
 Check phone number – Ensure it’s correct and includes the country code if required.
 Check password/PIN – Re-enter carefully (watch for caps lock or extra spaces).
**Use “Forgot password?” :**
- **Tap it to reset your password if you can’t remember it. **
- **Try again – After correcting details, tap Login again**
Tip for guide users:
Always make sure your internet connection is active. If repeated failures occur, contact support/helpdesk.