Login Process

Steps for login : 

 

 Enter phone number 

 Enter password / PIN                                                                                                       

 (Optional) Forgot pssword? 

 Tap Login/ Access account 

 

 Wrong Credentials : 

 If the phone number or password/PIN is incorrect, 

 an error message will appear, 

 e.g.: “Incorrect phone number or password. Please try again.” 

 Actions for the user: 

   Check phone number – Ensure it’s correct and includes the country code if required. 

   Check password/PIN – Re-enter carefully (watch for caps lock or extra spaces). 

   

 Use “Forgot password?” : 

 

 Tap it to reset your password if you can’t remember it. 

 Try again – After correcting details, tap Login again 

 

 Tip for guide users: 

 Always make sure your internet connection is active. If repeated failures occur, contact support/helpdesk.