Troubleshooting

Login Issues 

   Cannot Login: 

   Check phone number is correct   Verify password (case-sensitive)   Use "Forgot password?" to reset   Check internet connection 

   Clear app cache or reinstall 

   Forgot Password: 

   Tap "Forgot password?" on login   Follow reset instructions 

   Check phone/email for reset code   Create new password 

 

 Payment Issues 

   Payment Not Showing: 

   Wait 1-2 business days for processing   Check payment schedule for updates 

   Verify bank transaction was successful   Upload clear payment receipt 

   Contact support with reference number 

   Upload Failed: 

   Check internet connection   File size max 5MB 

   Use JPG, PNG, or PDF format   Take clear photos 

   Retry later 

   

   

 Account Issues 

   Account Locked: 

   Wait 30 minutes after failed login attempts   Use "Forgot password?" to reset 

   Contact support for help 

   

 Cannot Update Information: 

   Fill all required fields 

   Check correct format (phone, email)   Check internet connection 

   Contact support if continues   Application Issues 

   

 Application Stuck: 

   Check status in "Pending" tab   Wait 2-3 business days 

   Check for document requests   Contact support for update 

   

   Cannot Submit Application:   Complete all required fields   Verify KYC status 

   Check documents uploaded   Check internet connection   Review error messages 

   Save draft and retry 

   

   

 General Tips 

   Check internet connection first   Update app to latest version 

   Contact support: +91 80-10-60 

   Have loan/reference number ready