Special case Screen

This screen allows users to view special cases. Contracts are treated as special cases when any of the predefined conditions are met. If a special case is identified during a customer visit, the submitted data will be displayed on the Special Cases screen. 

 

 Marfia 

 Third party 

 Car broken 

 Customer arrested / Passed away 

 Seized by police 

 Gps offline 

 Other (assign to this filter when GPS Repair or installation) 

 

 

 Access Path 

 

 

 

 

 

 

 

 

 

 

 

 side menue -> special cases 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Special case details screen 

 

 Overview 

 User can view the full details about the special case. 

 

 Actions on the special cases. 

 

 

 

 

 

 

 

 

   

 If the special cases need to take legal action, the collection team need to mention it to take the legal actions. That is done in this section. For that need to specify Approved by the collection team  as the status. After submission, the collection team user cannot change it. After submission, that data will be displayed in the legal screen.