Staff LMS


Staff LMS – Admin User Manual

Introduction

Welcome to the Staff LMS (Loan Management System) Admin Dashboard. Designed for Lao Asean Leasing Public Company, this platform serves as the central hub for managing daily operations, financial collections, and customer relationships. The dashboard provides real-time visibility into critical organizational metrics, empowering administrators and staff to efficiently track daily workflow, monitor active and overdue accounts, and streamline the entire loan management lifecycle.


1. Admin Dashboard Overview

Upon logging in with administrator privileges, the Dashboard expands to include specialized Admin Statistics:

1. Main Dashboard Metrics The top section of the dashboard provides a high-level financial and operational summary at a glance:

  • Overdue: The total number of currently overdue cases.

  • Due Today: The total monetary value expected to be collected on the current day.

  • Completed: The number of tasks or cases successfully closed today.

  • Collected Total: The cumulative monetary amount successfully collected.

2. Task Overview This section tracks the daily and monthly performance metrics for the staff, divided into three key activities:

  • Tasks: Total number of assigned daily and monthly tasks.

  • Calls Done: Total number of customer contact calls completed.

  • Visits Done: Total number of physical customer visits completed.

3. Team Dashboard Overview This area provides visual charts to monitor team workload and case statuses. You can use the Department dropdown menu to filter these metrics for specific teams.

  • Task Status Breakdown: A chart displaying the ratio of Active Cases to Overdue Cases against the total case volume.

  • Task Aging Breakdown: A chart isolating OA (Overdue Aging) Cases to monitor severely delayed accounts.

4. Sidebar Navigation Menu The left-hand sidebar is the primary navigation hub for the system. It contains the following modules:

  • User & Customer Management: Access profiles for Customers, Guarantors, Staff.

  • Loan & Contract Management: Manage Loans, Collaterals, Contract Assigning, Sales, and Special Cases.

  • Collections & Legal Operations: Navigate to the Collection and Legal Team overview, Legal actions, and logged Payments.

  • Daily Workflow & Tasks: Access individual Tasks, the Customer Visit List, Follow Ups, and general Notes.

  • System Settings: Access your personal Profile and system-level tools like the API Test.

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2. Customers Module Overview

The Customers page is the central directory for viewing and managing all customer records within the Staff LMS. It allows staff to search for specific individuals, filter by organizational branches, and quickly access contact details and contract information.

1.Filtering and Searching

2. Customer Categories

3. Customer Data Table The main table displays key identifying and contractual information for each listed customer:

4. Navigation and Pagination

Actions: Click the view icon (eye symbol) in this column to open the customer's detailed profile records.
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3.Guarantors Module Overview

The Guarantors page serves as the directory for viewing and managing individuals who act as guarantors on customer contracts within the Staff LMS. It allows staff to search for specific guarantors, filter by organizational units, and review their contact details and relationship to the primary customer.

1. Filtering and Searching

2.Guarantor Categories

3. Guarantor Data Table The main table displays key identifying and contractual information for each listed guarantor:

4. Navigation and Pagination

Use the Previous and Next buttons at the bottom of the table to navigate through multiple pages of guarantor records.
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Actions: Click the view icon (eye symbol) in this column to open the guarantor's detailed profile records.

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4.Contract Assigning Module Overview

The Contract Assigning page allows administrators and managers to view, track, and manage which contracts are assigned to specific staff members across different departments and branches.

1. Filtering and Searching

2. Bulk Upload Operations

3. Contract Assignment Data Table The main data table displays detailed information regarding contract assignments:

4. Navigation and Pagination

Use the Previous and Next buttons at the bottom of the table to navigate through multiple pages of assigned contracts.

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5.Collection and Legal Team Module Overview

The Collection and Legal Team page allows administrators to view, organize, and manage the hierarchy and assignments of staff members within the collection and legal departments. It provides a structured view of how different units, team leaders, collection agents, and legal staff are linked together.

1. Filtering Team Assignments

2. Bulk Upload Operations

3. Team Data Table The main data table displays the detailed hierarchy and staffing for the collection and legal operations:

4. Navigation and Pagination

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6.Tasks Module Overview

The Tasks page is the primary workspace for staff to view and manage their assigned collection and operational tasks within the Staff LMS. It provides a detailed list of contracts requiring attention, allowing users to track due dates, loan amounts, and customer contact information.

1. Filtering and Searching

2. Task Aging Categories

3. Task Data Table The main table displays key information for each assigned task:

Actions: In this column, you will find a Customer Visit List button (indicated by an eye icon) for each task. Clicking this link allows staff to view, log, or manage physical field visit details for that specific contract. This action is especially critical for managing highly delinquent accounts categorized under OA (Overdue Aging) and SOA (Severe Overdue Aging).
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3.1 Customer Visit List Overview The Customer Visit List page provides a sequential log of all physical field visits associated with a specific contract or customer account. It allows staff to track historical interactions, visit outcomes, and agent locations for auditing and follow-up purposes.
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3.2 Visit Log Data Table The main data table provides a summary of each recorded visit:

Actions: Contains a view icon (eye symbol) used to open the full detailed report for that specific visit.
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3.3Viewing Visit Details
Clicking the action button (eye icon) from the Customer Visit List opens the View Visit Details window.

This modal displays the comprehensive record submitted by the field agent:

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4. Navigation and Pagination

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7.Customer Visit List Overview

The Customer Visit List page serves as a centralized log of all physical field visits conducted by staff. It provides administrators and managers with a clear, sequential view of customer interactions, visit locations, and operational outcomes.

1. Searching Records

2. Visit Log Data Table The main data table provides a summary of each recorded field visit:

3. Navigation and Pagination

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8.Follow Ups Module Overview

The Follow Ups page allows staff and administrators to track, prioritize, and manage ongoing collection efforts for specific customer contracts. This module highlights accounts requiring immediate attention due to broken promises, overdue payments, or refused agreements.

1. Filtering and Searching

2. Priority Categorization

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3. Follow Ups Data Table The main table displays key information for each account requiring a follow-up:

4. Actions The Actions column provides specific tools for managing the follow-up:

5. Navigation and Pagination

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9.Sales Module Overview

The Sales page allows staff and administrators to view and manage active sales contracts within the Staff LMS. It provides a comprehensive list of loan amounts, contract dates, and customer details associated with the sales pipeline.

1. Filtering and Searching

2. Sales Data Table The main table displays key information for each sales contract:

3. Navigation and Pagination

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10.Notes Module Overview

The Notes page serves as a centralized log for staff to view, search, and manage internal records and communications regarding specific customers and loan contracts.

1. Searching Notes

2. Creating a New Note

3. Notes Data Table The main data table provides a summary of all recorded notes, organized by the following columns:

4. Actions The Actions column contains specific tools for managing individual notes:

5. Navigation and Pagination

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11.Loans Module Overview

The Loans page is the central hub for viewing and managing all active and historical loan records within the Staff LMS. It provides staff and administrators with a comprehensive overview of loan amounts, types, contract dates, and associated customer details.

1. Filtering and Searching

2. Creating a New Loan

3. Loans Data Table The main data table provides a detailed breakdown of each loan record:

4. Navigation and Pagination

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12.Payments Module Overview

The Payments page serves as the centralized ledger for tracking and managing all financial transactions within the Staff LMS. It allows staff and administrators to view historical payment records, verify collected amounts, and log new payments against specific customer contracts.

1. Searching Records

2. Adding a New Payment

3. Payments Data Table The main data table provides a detailed summary of each recorded transaction:

4. Navigation and Pagination

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13.Legal Module Overview

The Legal page serves as the centralized hub for tracking and managing contracts that have entered legal proceedings within the Staff LMS. It allows staff and administrators to monitor case statuses, review legal notes, and update actions taken against specific accounts.

1. Filtering and Searching

3. Actions The Actions column contains specific tools for managing individual legal records:

4. Navigation and Pagination

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14.Special Cases Module Overview

 The Special Cases page serves as a dedicated log for tracking and managing loan contracts that have encountered severe, unusual, or highly delinquent circumstances. It allows staff to monitor high-risk accounts and the outcomes of field visits associated with them.

1. Filtering and Searching

2. Special Cases Data Table The main data table provides a detailed summary of each flagged case:

3. Navigation and Pagination

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15.Village Master Module Overview

 The Village Master page serves as a centralized log for tracking interactions and scheduled meetings with local village representatives or authorities. It allows staff to manage and review records of village-level interventions associated with specific customer contracts.

1. Searching Records

2. Logging a New Visit

3. Village Master Data Table The main data table provides a detailed summary of each recorded village-level interaction:

4. Navigation and Pagination

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16.Staff Module Overview

The Staff page serves as the centralized directory for viewing and managing employee records within the Staff LMS. It allows administrators to track staff roles, contact details, and team assignments across different departments and branches.

1. Filtering and Searching

2. Staff Data Table The main data table provides a summary of each staff member's profile:

3. Navigation and Pagination

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17.Collaterals Module Overview

The Collaterals page serves as a centralized directory for viewing and managing the physical assets (primarily vehicles) tied to customer loan contracts within the Staff LMS. It allows staff to track vehicle identification details, asset valuation records, and real-time GPS monitoring statuses.

1. Filtering and Searching

2. Collaterals Data Table The main data table provides a detailed breakdown of each recorded asset:

3. Navigation and Pagination

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18.API Module Overview

 

19.Profile Module Overview

The Profile page is the personal account dashboard where staff and administrators can review their assigned system roles, contact details, and manage their security credentials.

1. Viewing Account Details The main profile screen is divided into specific informational sections:

2. Changing Your Password A dedicated Change Password section is available on the page to update your login credentials. To securely change your password:

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