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Special case Screen

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TheThis Call History Screenscreen allows staffusers to view andspecial trackcases. allContracts loggedare treated as special cases when any of the predefined conditions are met. If a special case is identified during a customer calls,visit, includingthe callsubmitted durationdata andwill date.be Thisdisplayed helpson monitorthe communicationSpecial historyCases andscreen.

follow-ups.

  • Marfia
  • Third party
  • Car broken
  • Customer arrested / Passed away
  • Seized by police
  • Gps offline
  • Other (assign to this filter when GPS Repair or installation)

Access Path

Homeside →menue Call-> Historyspecial cases

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CallSpecial Historycase Listdetails Screenscreen

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Overview

DisplaysUser acan listview ofthe allfull recordeddetails callsabout madethe special case.

Actions on the special cases.

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If the special cases need to take legal action, the collection team need to mention it to take the legal actions. That is done in this section. For that need to specify Approved by the user.

collection
team 

Header Section

Page Title

Call History

Description

View your logged calls

Call Icon 📞

  • Used to initiate or access calling features

Call List

Each card represents a logged call.

Information Displayed

  • Customer Name

  • Phone Number

  • Call Date

  • Call Duration

Example

Liam Chen
+1-555-0106
Date: 2026-02-03
Duration: 6 min

Pagination

Located atas the bottomstatus. ofAfter submission, the screen.

collection

Controls

team
    user
  • cannot

    Prevchange Buttonit. →After Gosubmission, tothat previousdata page

    will
    • be
  • displayed

    Next Button → Go to next page

  • Page Indicator → Shows current page

Example

Page 1 of 2

How to Use

View Call History

  1. Open Call History from menu

  2. Scroll throughin the listlegal screen.

  3. Use pagination to navigate

Analyze Calls

  • Check call duration

  • Review recent interactions

  • Identify follow-up needs

Bottom Navigation Bar

Provides quick access to main modules:

  • Home

  • Tasks

  • Sales

  • Legal

  • Team

  • Customers

Empty State (Optional)

No call records available

Notes

  • Calls are listed in descending order (latest first)

  • Data helps track staff communication performance

💡 Tip:
Use this screen daily to ensure no customer follow-up is missed.

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