Troubleshooting

Login Issues

 Cannot Login:

 Check phone number is correct  Verify password (case-sensitive)  Use "Forgot password?" to reset  Check internet connection

  Clear app cache or reinstall

 Forgot Password:

 Tap "Forgot password?" on login  Follow reset instructions

 Check phone/email for reset code  Create new password

 

Payment Issues

 Payment Not Showing:

 Wait 1-2 business days for processing  Check payment schedule for updates

 Verify bank transaction was successful  Upload clear payment receipt

  Contact support with reference number

 Upload Failed:

 Check internet connection  File size max 5MB

 Use JPG, PNG, or PDF format  Take clear photos

 Retry later