Troubleshooting

Login Issues

 Cannot Login:

 Check phone number is correct  Verify password (case-sensitive)  Use "Forgot password?" to reset  Check internet connection

  Clear app cache or reinstall

 Forgot Password:

 Tap "Forgot password?" on login  Follow reset instructions

 Check phone/email for reset code  Create new password

Payment Issues

 Payment Not Showing:

 Wait 1-2 business days for processing  Check payment schedule for updates

 Verify bank transaction was successful  Upload clear payment receipt

  Contact support with reference number

 Upload Failed:

 Check internet connection  File size max 5MB

 Use JPG, PNG, or PDF format  Take clear photos

 Retry later

 

 

Account Issues

 Account Locked:

 Wait 30 minutes after failed login attempts  Use "Forgot password?" to reset

  Contact support for help

 

Cannot Update Information:

 Fill all required fields

 Check correct format (phone, email)  Check internet connection

 Contact support if continues  Application Issues

 

Application Stuck:

 Check status in "Pending" tab  Wait 2-3 business days

 Check for document requests  Contact support for update

 

  Cannot Submit Application:  Complete all required fields  Verify KYC status

 Check documents uploaded  Check internet connection  Review error messages

 Save draft and retry

 

 

General Tips

 Check internet connection first  Update app to latest version

 Contact support: +91 80-10-60

 Have loan/reference number ready