Login Process

Steps for login :

1. Enter phone number
2. Enter password / PIN                                                                                                      
3. (Optional) Forgot pssword?
4. Tap Login/ Access account

Wrong Credentials :

If the phone number or password/PIN is incorrect,

an error message will appear,

e.g.: “Incorrect phone number or password. Please try again.”

Actions for the user:

 Check phone number – Ensure it’s correct and includes the country code if required.

 Check password/PIN – Re-enter carefully (watch for caps lock or extra spaces).

Use “Forgot password?” :

• Tap it to reset your password if you can’t remember it.
• Try again – After correcting details, tap Login again

Tip for guide users:

Always make sure your internet connection is active. If repeated failures occur, contact support/helpdesk.