KYC UPDATE
What is KYC?
KYC (Know Your Customer) is a verification process to confirm your identity and address.
Why it's required:
Legal compliance with financial regulations
Protect your account security
Prevent fraud and identity theft
Required for loan approvals
When to update:
First time registration
When documents expire
When personal information changes
When requested by LALCO
KYC Update Process Overview
Quick 4-step verification:
Selfie - Upload your photo
ID Card - Upload identification document Document - Proof of address
Face Verify - Live face scan verification Progress tracker shows which step you're on.
Step 1: Upload Selfie
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- Tap "KYC Update" from Home page Quick Access
- You'll see Step 1: Selfie screen
- Tap green "Camera" button
- Take a clear selfie photo
- File status changes from "No file selected" to uploaded
- Tap "Continue" to proceed
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Step 2: Upload ID Card
1. Select your ID type by tapping checkbox:
a. National ID
b. Passport
c. Family Book
2. Upload Front Side:
a. Tap "Camera" button under "Front Side"
b. Take photo of front of your ID
c. Ensure entire card is visible
3. Upload Back Side:
a. Tap "Camera" button under "Back Side"
b. Take photo of back of your ID
c. Ensure entire card is visible
Tap "Continue" to proceed
Selfie Requirements:
Face clearly visible and centered
Good lighting (no shadows)
No sunglasses, hats, or masks
Look directly at camera
Plain background preferred
ID Card Photo Tips:
All details must be clearly visible
No glare, shadows, or reflections
Entire card must fit within frame
Photo should be clear and focused
Lay card on flat, dark surface
Document Requirements:
Must be recent (within 3 months) Your name must match ID
Full address clearly visible
Not handwritten (printed documents only)
Step 3: Upload Proof of Address
1. You'll see "Step 3: Proof of Address" screen
2. Upload Document:
a. Tap "Camera" button to take photo, OR
b. Tap "File" button to upload PDF/JPG from device
3. Confirm accuracy:
a. Tick the checkbox: "I confirm the information is accurate"
b. Tap "Continue to Face Verification"
Document Requirements:
Must be recent (within 3 months) Your name must match ID
Full address clearly visible
Not handwritten (printed documents only)
Step 4: Live Face Verification
1. You'll see "Live Face Verification" screen with instructions
2. Read scanning instructions:
a. Position your face in the circle
b. Slowly move your head in a circular motion
c. Keep your face visible during the 3-second scan
3. Review preview:
a. Check selfie and ID document thumbnails at bottom
b. Tap "Reset" if you need to start over
c. Start verification:
d. Tap green "Start Live Face Verification" button
e. Camera will open automatically
4. During scanning:
a. Center your face in the circle on screen
b. Slowly rotate your head in circular motion
c. Follow on-screen prompts
d. Keep still when instructed
e. Wait for scan to complete (3 seconds)
5. Submit:
a. After successful scan, tap "Submit Verification" button
b. Wait for confirmation message
Face Verification Tips:
Find good lighting (face camera toward light)
Remove glasses if possible
Remove hat or head covering
Ensure face is clearly visible
Follow instructions carefully
Stay still during scan
After KYC Submission
Processing Time:
Verification typically takes 1-3 business days 
You'll receive notification when approved
Check Verification Status:
Go to Profile section
Look for KYC status indicator
If Verification is Rejected:
You'll receive notification explaining reason
Common reasons: blurry photos, incorrect documents, information mismatch
Resubmit with correct documents 
Follow instructions carefully
When to Update Again:
When documents expire 
If address changes
If requested by LALCO
At least every 2 years for compliance
Important Notes:
All 4 steps must be completed
Documents must be valid and current
Information must match across all documents 
Cannot skip any steps
Keep documents ready before starting
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